Let us increase your revenues by leveraging CX and AI to understand, engage and retain your customers.
What We Do
We provide businesses with scalable, flexible, and efficient communication solutions while leveraging the benefits of cloud, CTI and AI technologies.
Cloud-based Contact Center Solutions
Offering cloud-based platforms for contact centers that provide features like automatic call distribution (ACD), interactive voice response (IVR), call recording, call transcription and integration with CRM systems.
Unified Communications as a Service (UCaaS)
Providing cloud-based unified communication platforms that integrate various communication channels, such as voice, video, messaging, and collaboration tools.
Cloud Telephony Solutions
Hosted PBX (Private Branch Exchange) and VoIP (Voice over Internet Protocol) services that enable businesses to make and receive calls over the internet, often with advanced features like call routing, call forwarding, and integration with other business applications.
CRM Integration in the Cloud
Integrating customer relationship management (CRM) systems with cloud-based CTI solutions to ensure agents have access to up-to-date customer information during calls, improving customer service.
API Development and Integration in the Cloud
Creating and integrating APIs (Application Programming Interfaces) to connect various cloud-based systems and facilitate seamless communication and data exchange.
Cloud-based Analytics and Reporting
Implementing cloud-based solutions for call analytics, metrics reporting, and real-time monitoring of contact center performance, allowing businesses to gather insights and make data-driven decisions.
Security and Compliance in the Cloud
Providing secure and compliant cloud-based solutions, ensuring data protection and compliance with industry regulations and standards.
Consultation and Migration Services
Offering consultation services to help businesses choose the right cloud-based CTI solutions and providing assistance with migrating existing systems to the cloud.
Cloud-based Support and Maintenance
Providing ongoing support and maintenance for cloud-based CTI solutions to ensure optimal performance and address any technical issues that may arise.
Happy Clients
Happy clients are the lifeblood of any successful business. A positive customer experience results in satisfied happy clients. Happy clients, in the context of CX, indicate customers who are not just satisfied but delighted with their experiences throughout their journey with a business.
“Customers may forget what you said but they'll never forget how you made them feel.”
— Maya Angelou
“Your most unhappy customers are your greatest source of learning.”
— Bill Gates
“The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.”
— Jeff Bezos
“I think it's very important to have a feedback loop, where you're constantly thinking about what you've done and how you could be doing it better.”
— Elon Musk
Fun Facts
Combined Personal statistics deploying CTI and AI-driven solutions.
Our Blog
Understanding how to effectively integrate CTI with CRM systems is essential for businesses seeking to optimize customer interactions and streamline their operations.
CRMAI = (Service + Sales + Marketing) * AI
This equation suggests that when AI is integrated into each of these areas (Service, Sales, Marketing) within a CRM system, it multiplies and enhances the effectiveness and efficiency of the CRM as a whole. AI can optimize and improve customer service, sales strategies, and marketing campaigns by providing insights, automation, and predictive capabilities, thereby boosting the overall CRM functionality and customer relationship management.
Aldemar Sanabria
CRM and CTI Integration
When CRM and CTI systems are integrated, they bring together customer data from CRM systems and call-related information from the phone system. This integration allows customer service representatives or sales agents to have instant access to relevant customer data when a call is received, facilitating a more personalized and efficient customer interaction.
Aldemar Sanabria
Omni-channel CRM
An omni-channel CRM strategy involves managing and unifying customer interactions and data across multiple channels, such as phone calls, emails, social media, live chat, in-person interactions, and more. It aims to provide a consistent and seamless customer experience regardless of the communication channel a customer chooses.
Aldemar Sanabria